Prescriptions

Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

  • using your NHS account (through the NHS website or in the NHS App)
  • By using our online services, SystmOnline.
  • By ticking the items on your prescription slip which are required and leaving it in the box just inside the foyer.

We regret that we cannot take prescription requests on the main surgery line because it blocks incoming emergency calls.

Only medicines that have been authorised by one of the doctors can be issued as a repeat prescription. You should have a list of these which is generated by the computer and is attached to your prescription.

Collecting your prescription

Please allow 2 working days notice for repeat prescriptions to be processed and signed by the doctor. If you wish for your prescription to be posted please enclose a stamped addressed envelope.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • on the app or website where you order repeat prescriptions
  • at your GP practice
  • at any pharmacy that accepts repeat prescriptions

Repeat Medication Delivery Service

We operate a weekly delivery service for patients who live in the villages around Newmarket that gets them straight to your door. Please ask our dispensing team for more details if you are interested.

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

Medication reviews

We like to review all patients on long term medication every 6 to 12 months. You will be asked to make an appointment to see the doctor when you collect your prescription and a review is due.

This is so that we can ensure that you are still being given the best treatment for your condition and so that we can monitor the progress of the therapy and carry out appropriate tests such as blood pressure recordings or blood tests.

You can book an appropriate appointment by using our Medication Review form to avoid unnecessary delays to further prescriptions.

Prescription charges

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

Find out more about prescription charges (nhs.uk).

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.